Customer-First Teller: Elevate the Banking Experience

Northwest Bank; Youngsville (Warren County); On-site; USD 21,000 - 26,000; Full time

Job summary

Northwest Bank in Youngsville is seeking a friendly Teller to provide exceptional customer service, process transactions, and promote financial wellness for our customers. You will greet customers, handle cash, balance drawers, and refer leads to appropriate banking products.

You will work in a collaborative team environment, learn bank systems, and comply with all policies. Evening hours and weekends may be required as schedule dictates, with a focus on accuracy and problem solving.

Qualifications

• Greet customers and provide helpful, courteous service.
• Process transactions accurately and efficiently.
• Refer customers to appropriate team members for complex requests or products/services.
• Balance cash drawer daily and participate in balance checks and vault duties.
• Adhere to security, compliance, and dual-control procedures.

Responsibilities

• Greet customers with friendly service and resolve questions or concerns.
• Balance teller drawer daily and participate in office and vault procedures.
• Refer customers to appropriate team members for referrals to products/services.
• Learn and use bank systems and software to complete transactions.
• Support opening/closing tasks and comply with policies and regulations.

Skills

Customer service

Active listening

Communication

Teamwork

Problem solving

Attention to detail

Computer skills

Teller System

Education

High School diploma or equivalent

Tools

Teller System

Job description

Northwest Bank in Youngsville is seeking a friendly Teller to provide exceptional customer service, process transactions, and promote financial wellness for our customers. You will greet customers, handle cash, balance drawers, and refer leads to appropriate banking products.

You will work in a collaborative team environment, learn bank systems, and comply with all policies. Evening hours and weekends may be required as schedule dictates, with a focus on accuracy and problem solving.