Customer-First Teller: Cash Handling & Service

Santander Consumer USA Inc.; Broomall (PA); In loco; USD 30.000 - 47.000; Tempo pieno

Descrizione del lavoro

Santander Consumer USA Inc. in the United States is hiring a Teller to assist customers with banking needs, process transactions, and maintain accuracy in cash handling. You will deliver exceptional customer service, educate customers about self-service options, and adhere to policies to prevent fraud.

The role may require weekend and evening hours and may support nearby branches as needed. Minimum requirements include a high school diploma and 6+ months cash handling and customer service

Competenze

• 6+ Months Cash Handling experience.
• 6+ Months Demonstrated customer service experience.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable in using digital tools and technology to enhance customer engagement.
• Energetic, organized and able to multi-task in a fast-paced, changing environment.
• Understands the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.

Mansioni

• Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area, to create a welcoming environment for customers.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Conoscenze

Cash handling

Customer service

Communication

Compliance

Attention to detail

Multitasking

Digital tools

Basic math

Computer skills

Formazione

High school diploma

Descrizione del lavoro

Santander Consumer USA Inc. in the United States is hiring a Teller to assist customers with banking needs, process transactions, and maintain accuracy in cash handling. You will deliver exceptional customer service, educate customers about self-service options, and adhere to policies to prevent fraud.

The role may require weekend and evening hours and may support nearby branches as needed. Minimum requirements include a high school diploma and 6+ months cash handling and customer service