Customer-First Teller: Cash Handling & Banking Tech

Santander US; Westmont (NJ); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Santander Benefits

Job summary

Santander US is hiring a Teller to assist customers with financial needs and perform transactions. You will provide excellent service, process deposits, withdrawals, and transfers, handle cash, and maintain accurate cash drawers while following bank policies.

This role requires 6+ months of cash handling and customer service experience, strong communication, and comfort with digital banking tools. Weekend and evening branch hours are possible. High school diploma or GED required.

Qualifications

• High school diploma or GED required.
• 6+ months cash handling experience required.
• 6+ months demonstrated customer service experience required.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable using digital tools and technology to enhance customer engagement.
• Energetic, organized and able to multitask in a fast-paced, changing environment.
• Understands the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.

Responsibilities

• Provide exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area, to create a welcoming environment for customers.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Skills

Cash handling

Customer service

Risk awareness

Follow procedures

Active listening

Digital tools

Multitasking

Attention to detail

Computer proficiency

Basic math

Weekend hours

Education

High school diploma

GED

Job description

Santander US is hiring a Teller to assist customers with financial needs and perform transactions. You will provide excellent service, process deposits, withdrawals, and transfers, handle cash, and maintain accurate cash drawers while following bank policies.

This role requires 6+ months of cash handling and customer service experience, strong communication, and comfort with digital banking tools. Weekend and evening branch hours are possible. High school diploma or GED required.