Customer-First Service Advisor | Auto Care Excellence

Kids for the Future; Greenfield (WI); On-site; USD 60,000 - 85,000; Full time

Job summary

Rosen Automotive is seeking a Service Advisor to be the primary contact between customers and the service department. You will greet customers, prepare repair orders, and explain recommended maintenance and repairs, coordinating with technicians to ensure timely, accurate services.

Ideal candidates are customer-focused, organized, and thrive in a fast-paced dealership environment, committed to delivering an exceptional ownership experience from drop-off to delivery.

Qualifications

• Greet customers and build rapport at the dealership.
• Provide clear, professional communication about service steps.
• Explain maintenance and repairs and answer customer questions.
• Use CRM software to manage customer data.

Responsibilities

• Greet customers as they arrive and create a welcoming environment.
• Prepare repair orders and coordinate with technicians to plan work.
• Explain recommended maintenance and repairs to customers.
• Provide timely updates on service progress and completion.

Skills

Communication

Negotiation

Customer service

Education

High school diploma or GED

Tools

CRM software

Job description

Rosen Automotive is seeking a Service Advisor to be the primary contact between customers and the service department. You will greet customers, prepare repair orders, and explain recommended maintenance and repairs, coordinating with technicians to ensure timely, accurate services.

Ideal candidates are customer-focused, organized, and thrive in a fast-paced dealership environment, committed to delivering an exceptional ownership experience from drop-off to delivery.