Auto Service Advisor: Elevate Customer Experience

Kids for the Future; Greenfield (WI); On-site; USD 60,000 - 85,000; Full time

Job summary

Rosen Automotive in Greenfield, WI is seeking a Service Advisor to be the primary contact between customers and the service department. You will greet customers, prepare repair orders, explain suggested maintenance, and coordinate with technicians to ensure timely, accurate service.

Ideal candidates are customer-focused, organized, and comfortable in a fast-paced dealership environment. The role emphasizes professionalism, honesty, and clear communication to support customer satisfaction,

Qualifications

• Greet customers and maintain a professional environment.
• Explain service recommendations and maintain customer database.
• Use CRM to track service history and updates.

Responsibilities

• Greet customers at the dealership.
• Prepare repair orders and communicate service needs.
• Explain maintenance recommendations and coordinate with technicians.
• Provide timely updates and ensure repairs are completed efficiently.
• Support customer retention and service sales goals.

Skills

Customer service

Communication

CRM software

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Rosen Automotive in Greenfield, WI is seeking a Service Advisor to be the primary contact between customers and the service department. You will greet customers, prepare repair orders, explain suggested maintenance, and coordinate with technicians to ensure timely, accurate service.

Ideal candidates are customer-focused, organized, and comfortable in a fast-paced dealership environment. The role emphasizes professionalism, honesty, and clear communication to support customer satisfaction,