Customer-First Retail Sales Leader

J.Jill; East Norwalk (CT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Associate discounts

Career growth opportunities

Employee assistance program

Paid time off

Job summary

J.Jill is seeking a Sales Lead to support store leadership in driving sales and team development while delivering an exceptional customer experience. You will build meaningful connections and empower a friendly, inclusive store culture that reflects the brand ethos.

Responsibilities include coaching team members, optimizing store performance, and maintaining product knowledge to guide customers through confident purchases. Flexible scheduling is expected.

Qualifications

• Minimum 1+ years in retail or customer-focused sales.
• Ability to build genuine relationships with customers.
• Proven track record of contributing to sales and customer engagement.
• Strong communication and positive, solution-oriented mindset.

Responsibilities

• Act as a role model by developing and maintaining strong customer relationships.
• Assist in training and developing team members; coach and support to ensure success.
• Help drive store performance by identifying customer needs and providing styling recommendations.
• Maintain deep knowledge of products to support confident purchasing decisions.
• Assist with store operations including opening/closing, visual merchandising, and inventory control.
• Take ownership of responsibilities and address challenges with a proactive mindset.
• Adapt messaging across different levels of the organization and audiences.

Skills

Retail experience

Customer service

Sales-driven

Team leadership

Excellent communication

Job description

J.Jill is seeking a Sales Lead to support store leadership in driving sales and team development while delivering an exceptional customer experience. You will build meaningful connections and empower a friendly, inclusive store culture that reflects the brand ethos.

Responsibilities include coaching team members, optimizing store performance, and maintaining product knowledge to guide customers through confident purchases. Flexible scheduling is expected.