Customer-Obsessed Retail Sales Lead

J. Jill; Natick (MA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive hourly wage with bonuses

Associate discount

Paid time off and paid sick leave

Employee Assistance Program

Career growth opportunities

Job summary

J.Jill is seeking a passionate Sales Lead to support store leadership in driving sales and team development. The role focuses on delivering an exceptional shopping experience, building meaningful customer connections, and upholding J.Jill’s inclusive culture.

You will engage customers with personalized styling, maintain product knowledge, and contribute to achieving sales targets while supporting store operations and community engagement.

Qualifications

• 1+ years of retail experience.
• Passion for customer service and building meaningful relationships.
• Strong ability to support, inspire, and motivate a team.

Responsibilities

• Act as a role model by developing and maintaining strong customer relationships through genuine interactions.
• Assist in training and developing team members, leading by example, and providing coaching and support to ensure team success.
• Help drive store performance by identifying customer needs, providing personalized styling recommendations, and contributing to achieving sales targets.
• Maintain deep knowledge of J.Jill’s products to support customers in making confident purchasing decisions.
• Assist with store operations, including opening and closing store, manager on duty, visual merchandising, floor sets, inventory management, and adherence to company policies.

Skills

Retail experience

Customer service

Team leadership

Job description

J.Jill is seeking a passionate Sales Lead to support store leadership in driving sales and team development. The role focuses on delivering an exceptional shopping experience, building meaningful customer connections, and upholding J.Jill’s inclusive culture.

You will engage customers with personalized styling, maintain product knowledge, and contribute to achieving sales targets while supporting store operations and community engagement.