Customer-First Front-End Leader

External Ocean State Job Lot; Litchfield (CT); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

30% Associate Discount

Wellbeing Time & Care.com Access

Generous Paid Time Off (Sick, Vacation

Holiday Pay

Comprehensive Health & Wellness

Flexible Spending Account (FSA)

Short-Term Disability

Accolade Care

OSJL Vacations & Discounts

Job summary

Ocean State Job Lot in Litchfield, CT is hiring for a Store Area Supervisor to manage daily operations and merchandising in assigned areas. You will oversee freight flow while delivering exceptional customer experiences under a Team Leader guidance.

This role serves as a development path toward leadership positions, with prospects for growth. Relevant experience in retail, strong customer service, and schedule planning are important for success in this position.

Qualifications

• 1+ years of retail experience required.
• Customer service experience preferred.
• Training, merchandise ordering, receiving, stocking, and maintenance experience in retail environments preferred.
• Proficient with Google tools and data platforms (incl. Qlik).

Responsibilities

• Champion exceptional customer service for diverse clientele, fostering a welcoming and inclusive environment through exemplifying the T.R.E.A.T. model.
• Bridge the gap between customers and corporate customer service, ensuring effective resolution for all.
• Promote Company-wide customer initiatives (e.g., donations, loyalty programs, promotions).
• Create effective work schedules for your assigned area.
• Provide guidance and support to your team to ensure task completion and cultivate a collaborative, motivating environment.
• Support training for store associates in your area, fostering opportunities for growth across all levels.
• Manage merchandise presentation, ensuring timely adherence to Company guidelines.
• Maintain accurate signage and ticketing, exercising control through proper ordering, backroom stock management, and sales floor flow.
• Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks.
• Identify, separate, and display priority items effectively.
• Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns in accordance with Company policies.
• Uphold all store safety and maintenance standards.
• When designated, supervise store operations, including opening and closing procedures.
• Operate a cash register as needed.
• Adhere to all Company policies and procedures.

Skills

Retail experience

Customer service

Training

Merchandise ordering

Receiving

Stocking

Maintenance experience

Google Workspace

Qlik

Night shifts

Weekend availability

18+ years old

Tools

Google Workspace

Qlik

Job description

Ocean State Job Lot in Litchfield, CT is hiring for a Store Area Supervisor to manage daily operations and merchandising in assigned areas. You will oversee freight flow while delivering exceptional customer experiences under a Team Leader guidance.

This role serves as a development path toward leadership positions, with prospects for growth. Relevant experience in retail, strong customer service, and schedule planning are important for success in this position.