Customer-First Fashion Ambassador: Elevate Every Experience

Ralph Lauren; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Ralph Lauren is seeking a Brand Ambassador to deliver a personalized shopping experience and uphold brand standards in a high-volume environment. You will engage customers, educate on programs, and contribute to sales goals while maintaining store presentation.

The role emphasizes customer-first service, fashion knowledge, and collaboration with team members to support company initiatives and store standards.

Qualifications

• Retail experience or similar industry experience in a complex, high-volume or high-profile environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to operate the register, stand, move and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, including day, evening, weekends and travel as required.

Responsibilities

• Provides excellent customer service, ensuring there is always a customer first mindset.
• Understands sales objectives and consistently meets or exceeds individual KPI (SPH, data capture, etc.) and utilizes key tools and resources to effectively drive performance.
• Contribute to the achievement of monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence across all touchpoints of the brands policies and procedures.
• Connect customers utilizing our Polo Connect program.
• Demonstrates passion and knowledge of fashion and styling.
• Supports a professional and positive work environment, champions company core values and upholds company policies.

Skills

Customer service

Sales

Communication

Teamwork

Job description

Ralph Lauren is seeking a Brand Ambassador to deliver a personalized shopping experience and uphold brand standards in a high-volume environment. You will engage customers, educate on programs, and contribute to sales goals while maintaining store presentation.

The role emphasizes customer-first service, fashion knowledge, and collaboration with team members to support company initiatives and store standards.