Brand Ambassador: Fashion Retail & Customer Experience

Ralph Lauren; Gretna (NE); On-site; USD 16,531 - 22,041; Full time

Job summary

Ralph Lauren is seeking a brand ambassador to deliver a personalized shopping experience for customers in-store. You will engage with clients, understand fashion needs, and represent the brand with integrity across all store touchpoints.

The role emphasizes customer service excellence, product knowledge, and teamwork, with opportunities for growth within a leading premium lifestyle brand.

Qualifications

• Retail experience in high-volume or high-profile environment preferred.
• Excellent communication with customers and staff.
• Able to lift up to 30 lbs and stand for extended periods.
• Flexible schedule including days, evenings, weekends; travel if required.
• Passion for fashion and styling.

Responsibilities

• Provide excellent customer service with a customer-first mindset.
• Meet or exceed individual KPI targets (e.g., SPH).
• Support store operations and uphold visual standards.
• Assist customers in fitting rooms and sizing.
• Participate in trainings and company initiatives.
• Balance tasks while prioritizing the Ralph Lauren customer experience.

Skills

Customer service

Communication

Teamwork

Sales goals

Job description

Ralph Lauren is seeking a brand ambassador to deliver a personalized shopping experience for customers in-store. You will engage with clients, understand fashion needs, and represent the brand with integrity across all store touchpoints.

The role emphasizes customer service excellence, product knowledge, and teamwork, with opportunities for growth within a leading premium lifestyle brand.