Customer-First Cashier & POS Specialist

Floor & Decor Holdings Inc.; Downey (CA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401k with company match

Employee stock purchase plan

Paid vacation and holidays

Job summary

Floor & Decor is seeking a Cashier (Customer Service Associate) in Downey, CA, offering full- and part-time roles. You will greet customers, assist with projects, process transactions at the POS, handle returns, and stock merchandise while upholding safety and company standards to ensure an exceptional customer experience.

Flexibility to travel to other stores for support may be required; strong math and customer service skills are essential for success in this role.

Qualifications

• Customer service experience
• Knowledge of basic math skills
• Potential travel to other stores for support

Responsibilities

• Greet every customer in a helpful and courteous manner.
• Connect with customers, ask about their projects, recommend our products and excite customers about their purchase.
• Provide above and beyond customer service and exceed customer expectations.
• Demonstrate and understand compliance of the company’s safety processes.
• Process customers at checkout using the point of sale (POS) system.
• Process customer refunds and exchanges according to established guidelines.
• Open and close registers.
• Follow established cash, check and credit card acceptance procedures.
• Answer the telephone according to the company guidelines.
• Stock, tag and display merchandise as required.

Skills

Customer service

Cash handling

POS system

Tools

POS system

Job description

Floor & Decor is seeking a Cashier (Customer Service Associate) in Downey, CA, offering full- and part-time roles. You will greet customers, assist with projects, process transactions at the POS, handle returns, and stock merchandise while upholding safety and company standards to ensure an exceptional customer experience.

Flexibility to travel to other stores for support may be required; strong math and customer service skills are essential for success in this role.