Customer-First Banking Specialist II

TD; Norwood (MA); On-site; USD 33,000 - 43,000; Full time

Job summary

TD in Norwood, MA is hiring for a front-line banking role focused on delivering everyday banking and consumer account support. You will welcome clients, handle basic transactions, and guide conversations toward appropriate TD partners to meet financial goals.

Ideal candidates have 1+ years of client-facing experience, strong communication, and solid organizational skills. Evening/weekend hours may be required in a fast-paced retail banking setting.

Qualifications

• High school diploma or GED required.
• 1+ years' experience working with clients or in a service role.
• Teller or cash-handling experience preferred.
• Ability to work during evenings, weekends, and holidays.

Responsibilities

• Delivers everyday banking and basic consumer account opening/maintenance.
• Guides clients through needs-based conversations and referrals to specialists.
• Serves as first point of contact for client inquiries and issue resolution.
• Maintains knowledge of TD products to recommend suitable solutions.
• Complies with risk and regulatory standards in all client interactions.

Skills

Excellent communication

Strong organization

Problem solving

Microsoft Office

Education

High school diploma or GED

Notary License preferred

Tools

Microsoft Office

Job description

TD in Norwood, MA is hiring for a front-line banking role focused on delivering everyday banking and consumer account support. You will welcome clients, handle basic transactions, and guide conversations toward appropriate TD partners to meet financial goals.

Ideal candidates have 1+ years of client-facing experience, strong communication, and solid organizational skills. Evening/weekend hours may be required in a fast-paced retail banking setting.