Customer-First Auto Service Scheduler

Casey Subaru; Newport News (VA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical insurance (HDHP & PPO)

Dental & Vision Insurance

FSA/HSA/LPFSA

Prescription Drug Coverage

HealthJoy App

Employee Assistance Program

Life Insurance

Short- and Long-Term Disability

Legal Resources & ID Protection

Vacation and Holidays

401(k) with employer contribution

Discount memberships to OneLife & YMCA

Employee Referral Bonus Programs

Employee parts & service discounts

Weekly pay

Job summary

Casey Volkswagen is seeking a Service Appointment Coordinator to join our team. The Appointment Coordinator schedules and manages service appointments, ensuring a smooth and welcoming customer experience at our dealership.

Strong communication, organization and a friendly demeanor are essential, with duties including recalls outreach, status updates and general administrative support.

Qualifications

• Must be at least 18 years of age with a valid driver’s license and a clean driving record.
• Previous administrative experience strongly preferred.
• Previous dealership experience a plus.
• Must be able to work a flexible schedule including Saturdays.
• Must be organized, customer service oriented, and a great team player.

Responsibilities

• Schedule and manage service appointments for customers at the dealership.
• Contact customers about recalls, vehicle status, and satisfaction of service.
• Perform various administrative duties to support the service team.

Skills

Customer service

Scheduling

Organizational skills

Team player

Job description

Casey Volkswagen is seeking a Service Appointment Coordinator to join our team. The Appointment Coordinator schedules and manages service appointments, ensuring a smooth and welcoming customer experience at our dealership.

Strong communication, organization and a friendly demeanor are essential, with duties including recalls outreach, status updates and general administrative support.