Appointment Coordinator

Casey Subaru; Newport News (VA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical insurance (HDHP & PPO)

Dental & Vision Insurance

FSA/HSA/LPFSA

Prescription Drug Coverage

HealthJoy App

Employee Assistance Program

Life Insurance

Short- and Long-Term Disability

Legal Resources & ID Protection

Vacation and Holidays

401(k) with employer contribution

Discount memberships to OneLife & YMCA

Employee Referral Bonus Programs

Employee parts & service discounts

Weekly pay

Job summary

Casey Volkswagen is seeking a Service Appointment Coordinator to join our team. The Appointment Coordinator schedules and manages service appointments, ensuring a smooth and welcoming customer experience at our dealership.

Strong communication, organization and a friendly demeanor are essential, with duties including recalls outreach, status updates and general administrative support.

Qualifications

• Must be at least 18 years of age with a valid driver’s license and a clean driving record.
• Previous administrative experience strongly preferred.
• Previous dealership experience a plus.
• Must be able to work a flexible schedule including Saturdays.
• Must be organized, customer service oriented, and a great team player.

Responsibilities

• Schedule and manage service appointments for customers at the dealership.
• Contact customers about recalls, vehicle status, and satisfaction of service.
• Perform various administrative duties to support the service team.

Skills

Customer service

Scheduling

Organizational skills

Team player

Job description

Casey Volkswagen is seeking a Service Appointment Coordinator to join our team!

Our automotive service team is dedicated to ensuring customer satisfaction and creating a positive and enjoyable experience. The Appointment Coordinator is responsible for scheduling and managing service appointments for customers at our dealership. This role requires excellent communication and organizational skills, as well as a friendly and welcoming demeanor. The Appointment Coordinator also contacts customers concerning recalls, vehicle status, and satisfaction of service, as well as performs various administrative duties.

Qualifications

• Must be at least 18 years of age with a valid driver’s license and a clean driving record
• Previous administrative experience strongly preferred
• Previous dealership experience a plus
• Must be able to work a flexible schedule including Saturdays
• Must be organized, customer service oriented, and a great team player

Hours

Varied schedule between Monday-Saturday from 7am-6pm (no Sundays)

Pay: $16.00-$20.00 per hour, depending on experience.

Benefits Offered

• Medical: HDHP & PPO
• Dental & Vision Insurance
• FSA/HSA/LPFSA
• Prescription Drug Coverage
• HealthJoy App- Company paid Healthcare navigation tool
• EAP: Employee Assistance Program
• Life Insurance- Guaranteed Issue- Employee paid & Employer paid upon eligibility
• Short- and Long-Term Disability
• Legal Resources Coverage & ID Protection
• Vacation and Holidays
• 401(k) with Employer Contribution upon eligibility
• Discount memberships to OneLife & YMCA athletic facilities
• Employee Referral Bonus Programs
• Employee parts & service discounts
• Weekly pay

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.