Appointment Coordinator

Casey Volkswagen; Newport News (VA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical HDHP PPO

Dental Insurance

Vision Insurance

FSA/HSA

HealthJoy App

EAP

Life Insurance

Disability Insurance

Legal Resources ID Protection

Vacation & Holidays

401(k)

Discount memberships

Referral Bonus

Parts & Service Discounts

Weekly pay

Job summary

Casey Volkswagen in Newport News, VA is seeking a Service Appointment Coordinator to join our automotive service team. You will schedule and manage customer service appointments, coordinate with technicians, and ensure a smooth, welcoming experience for every visitor.

You will contact customers about recalls, status updates, and satisfaction of service while handling various administrative tasks. The role requires strong communication, organization, and a friendly attitude, with hours Monday

Qualifications

• Must be at least 18 years old with a valid driver’s license and a clean driving record.
• Previous administrative experience strongly preferred.
• Previous dealership experience a plus.
• Must be able to work a flexible schedule including Saturdays.
• Must be organized, customer service oriented, and a great team player.

Responsibilities

• Schedule and manage service appointments for customers.
• Contact customers concerning recalls, vehicle status, and service satisfaction.
• Perform various administrative duties.

Skills

Schedule coordination

Communication

Organization

Customer service

Team player

Job description

Casey Volkswagen is seeking a Service Appointment Coordinator to join our team!

Our automotive service team is dedicated to ensuring customer satisfaction and creating a positive and enjoyable experience. The Appointment Coordinator is responsible for scheduling and managing service appointments for customers at our dealership. This role requires excellent communication and organizational skills, as well as a friendly and welcoming demeanor. The Appointment Coordinator also contacts customers concerning recalls, vehicle status, and satisfaction of service, as well as performs various administrative duties.

Qualifications

• Must be at least 18 years of age with a valid driver’s license and a clean driving record
• Previous administrative experience strongly preferred
• Previous dealership experience a plus
• Must be able to work a flexible schedule including Saturdays
• Must be organized, customer service oriented, and a great team player

Hours

Varied schedule between Monday-Saturday from 7am-6pm (no Sundays)

Pay: $16.00-$20.00 per hour, depending on experience.

Benefits Offered

• Medical: HDHP & PPO
• Dental & Vision Insurance
• FSA/HSA/LPFSA
• Prescription Drug Coverage
• HealthJoy App- Company paid Healthcare navigation tool
• EAP: Employee Assistance Program
• Life Insurance- Guaranteed Issue- Employee paid & Employer paid upon eligibility
• Short- and Long-Term Disability
• Legal Resources Coverage & ID Protection
• Vacation and Holidays
• 401(k) with Employer Contribution upon eligibility
• Discount memberships to OneLife & YMCA athletic facilities
• Employee Referral Bonus Programs
• Employee parts & service discounts
• Weekly pay

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.