Customer-First Auto Service Advisor - Flexible Schedule

Mills Fleet Farm e-Commerce Enterprises, LLC; Fergus Falls (MN); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Mills Fleet Farm e-Commerce Enterprises, LLC is seeking an Auto Service Advisor at our Fergus Falls location. You will work with customers to identify vehicle needs, verify warranty coverage, develop estimates, and create repair orders while delivering exceptional service.

Responsibilities include scheduling, promoting auto products and services, and maintaining a high level of customer satisfaction. Prior auto service experience is helpful; mechanical tasks may be required.

Qualifications

• High School Diploma or GED preferred.
• Flexible schedule including days, nights, weekends and holidays.
• Lift up to 50 lbs.
• 16 years of age with a valid driver’s license.
• Previous experience in a customer-focused role.
• Previous auto service/mechanical experience preferred.
• Ability to learn basic mechanical tasks.

Responsibilities

• Answer phones promptly and courteously and make service announcements.
• Schedule service appointments for customers.
• Establish knowledge of Fleet Farm tires, parts and accessories.
• Promote and sell automotive products and services.
• Develop service estimates by costing materials, supplies and labor.
• Occasionally perform basic maintenance tasks on vehicles.
• Assist customers with questions and ensure superior service.
• Assist in events and promotions.
• Promote loyalty programs and company initiatives.
• Ensure services meet high quality standards.

Skills

Customer service

Sales ability

Communication

Basic mechanical tasks

Education

High School Diploma or GED

Job description

Mills Fleet Farm e-Commerce Enterprises, LLC is seeking an Auto Service Advisor at our Fergus Falls location. You will work with customers to identify vehicle needs, verify warranty coverage, develop estimates, and create repair orders while delivering exceptional service.

Responsibilities include scheduling, promoting auto products and services, and maintaining a high level of customer satisfaction. Prior auto service experience is helpful; mechanical tasks may be required.