Customer-First Auto Service Advisor | Career Growth

Krause Auto Group; Myrtle Beach (SC); In loco; USD 42.000 - 68.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) with company match

Dental and vision insurance

Paid vacation, holidays, and PTO

Career growth opportunities within a多-

Employee discounts on products and ?

Family-owned, people-first culture

Long-term career stability

Descrizione del lavoro

Krause Auto Group, Kia of Myrtle Beach, is seeking a Service Advisor to be the face of the service department, guiding customers from drop-off to delivery and ensuring a seamless, high‑quality experience.

You will document concerns, clearly communicate recommended services and costs, coordinate with technicians, and build trust through transparent follow-up while maintaining CSI scores; prior advisor experience is helpful but not required.

Competenze

• Customer-first mindset with a passion for delivering exceptional service.
• Strong communication and relationship-building skills.
• Ability to multi-task and thrive in a fast-paced environment.
• Sales-driven with a proven ability to recommend services confidently and ethically.
• Organized, detail-oriented, and dependable.
• Previous automotive service advisor experience preferred (but not required).
• Professional appearance and demeanor.
• Valid driver’s license with a clean driving record.

Mansioni

• Greet customers promptly and professionally, setting the tone for an exceptional service experience.
• Listen carefully to customer concerns and accurately document vehicle issues.
• Serve as the primary point of contact from vehicle drop-off through delivery.
• Clearly communicate recommended services, timelines, and costs.
• Build trust and long-term relationships through transparency and follow-up.
• Coordinate with technicians to ensure efficient workflow and timely completion of repairs.
• Maximize service drive opportunities while maintaining integrity and customer satisfaction.
• Keep customers informed throughout the repair process.
• Maintain high CSI scores.
• Assist with warranty claims and ensure compliance with manufacturer standards.

Conoscenze

Customer focus

Communication

Multitasking

Sales aptitude

Organization

Professional appearance

Driver's license

Descrizione del lavoro

Krause Auto Group, Kia of Myrtle Beach, is seeking a Service Advisor to be the face of the service department, guiding customers from drop-off to delivery and ensuring a seamless, high‑quality experience.

You will document concerns, clearly communicate recommended services and costs, coordinate with technicians, and build trust through transparent follow-up while maintaining CSI scores; prior advisor experience is helpful but not required.