Customer-First Auto Sales Trainee | Paid Training & Growth

CarMax; White Marsh (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Commission eligible

Paid training

Job summary

CarMax is hiring a Sales Consultant Trainee to provide a customer-first experience and guide buyers toward the right vehicle. The role emphasizes paid training, mentorship, and growth into leadership positions.

No prior sales experience is required, with emphasis on developing relationships, listening to customer needs, and learning CarMax processes. Expect to assist customers through appraisals, test drives, and financing, while maintaining honesty and transparency.

Qualifications

• Retail or similar customer service experience preferred.
• Strong listening and communication with a customer-focused mindset.
• Self-motivated and able to work independently and as part of a team.
• Comfort with technology for processing transactions and inventory information.
• Adaptable in a fast-paced environment.
• Commitment to integrity and transparency in every customer interaction.
• Willingness to learn and grow through CarMax training and mentorship.

Responsibilities

• Assist customers in finding vehicles that fit their needs using your knowledge of CarMax inventory.
• Guide customers through the entire process, including appraisals, test drives, and financing applications.
• Deliver an exceptional experience by listening actively and providing clear, honest information.
• Complete accurate documentation for all transactions to ensure a smooth and transparent process.
• Collaborate with team members to meet customer needs and achieve store goals.
• Maintain a professional, customer-first approach in every interaction, and stay informed about CarMax products, services, and promotions to better serve customers.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Customer service

Active listening

Communication skills

Self-motivation

Team player

Tech-savvy

Adaptability

Integrity

Willingness to learn

Job description

CarMax is hiring a Sales Consultant Trainee to provide a customer-first experience and guide buyers toward the right vehicle. The role emphasizes paid training, mentorship, and growth into leadership positions.

No prior sales experience is required, with emphasis on developing relationships, listening to customer needs, and learning CarMax processes. Expect to assist customers through appraisals, test drives, and financing, while maintaining honesty and transparency.