Customer-First Administrative Support Specialist

Manpower, Inc.; Herrin (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Temporary assignment

Potential to become permanent

Training and safety programs

Job summary

Manpower, Inc. is seeking an Administrative Assistant to provide dependable, customer-focused administrative support for daily office operations in Herrin, IL.

The role involves assisting with order processing, customer inquiries, and maintaining records to keep customer service running smoothly in a fast-paced environment. Responsibilities include answering calls, processing orders by phone/email/walk-in, coordinating order fulfillment, and communicating about backorders and deliveries.

Qualifications

• Experience in an administrative, customer service, office support, or inside sales support role.
• Strong customer service and communication skills.
• Proficiency with Microsoft Outlook, Word, and Excel.

Responsibilities

• Answer incoming phone calls and assist customers with questions about products, pricing, order status, and delivery information.
• Process customer orders received by phone, email, and walk-in traffic.
• Prepare and coordinate customer orders to help ensure timely fulfillment.
• Maintain accurate customer records and order documentation.
• Communicate with customers regarding backorders, product availability, warranties, repairs, and returns.

Skills

Customer service

Communication

Microsoft Office

Organizational skills

Multitasking

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Manpower, Inc. is seeking an Administrative Assistant to provide dependable, customer-focused administrative support for daily office operations in Herrin, IL.

The role involves assisting with order processing, customer inquiries, and maintaining records to keep customer service running smoothly in a fast-paced environment. Responsibilities include answering calls, processing orders by phone/email/walk-in, coordinating order fulfillment, and communicating about backorders and deliveries.