Customer-First Account Manager | Growth & Bonuses

Wallace Finance; West Plains (MO); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health, dental, vision, and life ins.

401(k) plan with company match

Paid holidays and vacation time

Monthly bonus opportunities

Job summary

Wallace Finance is seeking an Account Manager to deliver friendly customer service and manage loan applications at our Missouri branch. You will handle in-person and phone inquiries, process documents, and help customers stay on track with their loans.

Join a team that values growth and provides opportunities for advancement while supporting branch performance and customer satisfaction. Occasional travel may be required.

Responsibilities

• Providing quick and friendly customer service in person or over the phone to assist with questions, or taking and posting loan payments
• Preparing loan documents and managing the application process
• Creating and maintaining positive customer relationships and keeping in contact with our customers regarding their loan status
• Contacting customers to help them get back on track if they have overdue payments
• Partnering with Management to maintain branch operating standards and grow the business

Job description

Wallace Finance is seeking an Account Manager to deliver friendly customer service and manage loan applications at our Missouri branch. You will handle in-person and phone inquiries, process documents, and help customers stay on track with their loans.

Join a team that values growth and provides opportunities for advancement while supporting branch performance and customer satisfaction. Occasional travel may be required.