Account Manager – Customer Success & Growth (Bonuses)

Wallace Management Company LLC; Monett (MO); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid holidays

Vacation time

Monthly bonus

Job summary

Wallace Finance in Monett, MO is seeking an Account Manager to deliver friendly customer service and handle loan-related transactions. You will assist customers in person or by phone, prepare loan documents, and guide applicants through the loan process, maintaining positive relationships and communicating loan status.

The role may involve occasional travel and full-time employment, with a focus on building local branch operations and customer satisfaction.

Responsibilities

• Providing quick and friendly customer service either in person or over the phone to assist with questions, or taking and posting loan payments
• Preparing loan documents and managing the application process
• Creating and maintaining positive customer relationships and keeping in contact with our customers regarding their loan status
• Contacting customers to help them get back on track if they have overdue payments
• Partnering with Management to maintain branch operating standards and grow the business

Job description

Wallace Finance in Monett, MO is seeking an Account Manager to deliver friendly customer service and handle loan-related transactions. You will assist customers in person or by phone, prepare loan documents, and guide applicants through the loan process, maintaining positive relationships and communicating loan status.

The role may involve occasional travel and full-time employment, with a focus on building local branch operations and customer satisfaction.