Customer-Driven Teller: Elevate the Banking Experience

Northwest Bank; City of North Tonawanda (NY); On-site; USD 21,000 - 23,000; Full time

Job summary

Northwest Bank in North Tonawanda, NY is seeking a Teller to deliver excellent customer service, process transactions, and identify referral opportunities. You will balance cash, assist customers, and support office operations while upholding bank policies and security.

The role requires high school diploma or equivalent and prior customer service or cash handling experience. Candidates should be prepared to work evenings and weekends as needed.

Qualifications

• Experience in customer service or cash handling preferred.
• Knowledge of bank products and services is beneficial.
• Ability to interact professionally with customers and colleagues.

Responsibilities

• Balance teller drawer daily and participate in office meetings.
• Assist customers with questions and refer complex requests to the right team.
• Deliver exceptional customer experience in person, by phone, and email.
• Engage with customers to identify referral opportunities and sales goals.
• Protect bank security by following procedures and dual-control processes.

Skills

Customer service

Cash handling

Banking experience

Active listening

Communication

Teller system

Education

High School Diploma or equivalent

Tools

Teller System

Job description

Northwest Bank in North Tonawanda, NY is seeking a Teller to deliver excellent customer service, process transactions, and identify referral opportunities. You will balance cash, assist customers, and support office operations while upholding bank policies and security.

The role requires high school diploma or equivalent and prior customer service or cash handling experience. Candidates should be prepared to work evenings and weekends as needed.