Bank Teller: Elevate Customer Experience

LE001 Northwest Bank; City of North Tonawanda (NY); On-site; USD 21,000 - 23,000; Full time

Job summary

Northwest Bank is seeking a Teller in the North Tonawanda area to provide outstanding customer service, process transactions, and support branch operations. The role emphasizes greeting customers, resolving issues, and referring complex needs to the proper team member.

Applicants should have a high school diploma or equivalent and prior cash handling or customer service experience. The position requires evening hours and weekend work as scheduled, with competitive hourly pay and benefits.

Qualifications

• Education: High School Diploma or equivalent preferred.
• Work Experience: Customer service experience preferred.
• Cash handling experience preferred.

Responsibilities

• Assist customers and visitors with questions, problem resolution, and other needs.
• Proactively engage with customers to understand needs and inform them of product/service features and benefits.
• Refer customers to appropriate team member for complex requests or products/services.
• Balance teller drawer daily and participate in office meetings and balancing of vault, ATM and devices as needed.

Skills

Customer service

Communication

Active listening

Time management

Problem solving

Education

High School Diploma

Tools

Microsoft Office

Teller System

Job description

Northwest Bank is seeking a Teller in the North Tonawanda area to provide outstanding customer service, process transactions, and support branch operations. The role emphasizes greeting customers, resolving issues, and referring complex needs to the proper team member.

Applicants should have a high school diploma or equivalent and prior cash handling or customer service experience. The position requires evening hours and weekend work as scheduled, with competitive hourly pay and benefits.