Customer-Focused Bank Teller

LE001 Northwest Bank; Jamestown (NY); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Bonus opportunities

Benefits

Job summary

Northwest Bank in Jamestown, NY is seeking a friendly Teller to join our retail team on West 3rd St. You will welcome customers, process transactions accurately, resolve issues, and refer complex requests to the appropriate team.

The role requires strong customer service, cash handling, and basic computer skills. You’ll balance drawers, support security procedures, and participate in office meetings while delivering the Northwest star experience.

Qualifications

• High School Diploma or equivalent preferred.
• Customer service experience preferred.
• Cash handling experience preferred.
• Banking/retail experience preferred.

Responsibilities

• Assist customers and visitors with questions, problem resolution, and other needs.
• Balance teller drawer daily and assist in office operations.
• Deliver exceptional customer experience in person, over the phone, and via email.
• Refer complex requests to appropriate team member and educate customers on products/services.

Skills

Teamwork

Communication

Active listening

Time management

Decision making

Computer literacy

Teller System

Planning

Analytical thinking

Education

High School Diploma

Tools

Microsoft Office

Teller System

Job description

Northwest Bank in Jamestown, NY is seeking a friendly Teller to join our retail team on West 3rd St. You will welcome customers, process transactions accurately, resolve issues, and refer complex requests to the appropriate team.

The role requires strong customer service, cash handling, and basic computer skills. You’ll balance drawers, support security procedures, and participate in office meetings while delivering the Northwest star experience.