Customer-Facing Solutions Engineer – AI Networking

Cisco; Nashville (TN); On-site; USD 209,000 - 275,000; Full time

Job summary

Cisco ThousandEyes, part of Cisco, is seeking a high‑caliber Solutions Engineer to support the Americas Service Provider segment. You will present ThousandEyes during opportunities, guide customers through trials, and articulate business value across networks and applications.

The role requires deep technical engagement, deployment scoping, and cross‑functional collaboration with Sales, Marketing, Product, and Customer Success to drive growth and customer success.

Qualifications

• 8+ years of Solutions Engineering experience.
• Experience with application and network protocols including HTTP, DNS, TCP/IP, and BGP.
• Experience designing, deploying, troubleshooting, or supporting application and network infrastructure.
• Experience with unified communications technologies or solutions.
• Experience with application and network performance analysis solutions.
• Experience with packet analysis is a plus.
• Experience delivering technical presentations and demos to technical and business audiences.
• Scripting knowledge in Python, Perl, or JavaScript.

Responsibilities

• Support the technical sales process by assisting prospecting and demonstrations.
• Build and maintain trusted advisor relationships with customers during trials.
• Scope, architect and present deployment solutions.
• Participate in team and sales meetings to share wins and challenges.
• Collaborate with Marketing, Product Management, and Engineering on material and feedback.

Skills

Solutions Engineering

Network protocols

Application infra

Unified communications

Tools

Python

JavaScript

Job description

Cisco ThousandEyes, part of Cisco, is seeking a high‑caliber Solutions Engineer to support the Americas Service Provider segment. You will present ThousandEyes during opportunities, guide customers through trials, and articulate business value across networks and applications.

The role requires deep technical engagement, deployment scoping, and cross‑functional collaboration with Sales, Marketing, Product, and Customer Success to drive growth and customer success.