Customer-Facing IT Support Specialist (Call Center Tech)

Charter Communications; Fort Mill (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Charter Communications is seeking a Technical Specialist I to troubleshoot hardware and software issues, manage system upgrades, and ensure smooth operation of call center technology. You will deploy and maintain PCs, monitors, and peripherals, support VoIP and Webex systems, and collaborate to improve asset management and compliance.

The role requires strong IT support background, problem-solving skills, and commitment to high-quality service so call center agents can operate efficiently in

Qualifications

• 1+ year IT experience
• 1+ year customer service experience
• Associate degree in IT/CS or related field, or equivalent work experience

Responsibilities

• Troubleshoot hardware and software issues in a fast-paced call center environment.
• Deploy and maintain PCs, monitors, and peripherals; manage hardware upgrades.
• Support VoIP and Webex calling systems and ensure system uptime.
• Collaborate with cross-functional teams to improve asset management and compliance.

Skills

Windows & Office

Hardware repair

Software installation

Education

Associate degree in IT/CS or related field

Job description

Charter Communications is seeking a Technical Specialist I to troubleshoot hardware and software issues, manage system upgrades, and ensure smooth operation of call center technology. You will deploy and maintain PCs, monitors, and peripherals, support VoIP and Webex systems, and collaborate to improve asset management and compliance.

The role requires strong IT support background, problem-solving skills, and commitment to high-quality service so call center agents can operate efficiently in