IT Support Specialist

Socket.dev; Phoenix (AZ); On-site; USD 50,000 - 65,000; Full time

Job summary

Socket.dev is seeking an IT Support Specialist to deliver front-line hardware, software, and network support for end-users in Phoenix. This role reports to the IT Helpdesk Lead and provides day-to-day assistance to the IT Department as needed by leadership.

Responsibilities include gathering issue details, deploying computers, configuring settings, assisting with repairs, and supporting onsite and remote staff in a fast-paced environment.

Qualifications

• Excellent communication skills, verbal, written.
• Practical experience with Microsoft Suite products.
• Practical understanding and practical application of network support in an office environment.
• Ability to troubleshoot network related issues without assistance.
• Ability to interpret and discuss information with technical terminology.
• Ability to provide advice and recommend actions involving technical issues.
• Ability to work successfully in the high stress environment of a call center.
• Ability to be flexible and proactive if goals change.
• Ability to troubleshoot, create and install network cabling.
• Ability to work effectively with others.
• Understanding of standard networking concepts including DNS and DHCP.
• Understanding of network security concepts in a third-party audited environment.
• Understanding of IP telephony configuration and networking concepts.

Responsibilities

• Gather detailed information regarding issues from on-site hardware/software installations.
• Assist on-site and remote personnel in their day-to-day desktop/network support needs.
• Deploy (sysprep) computers, install software, configure hardware to company standards.
• Assist with repair and recovery from hardware/software failures.
• Communicate with technical fluency on network and system failures.
• Provide IT logistics support for shipping computer systems and peripherals for remote work.
• Assist with overall site support and administrative tasks.
• Other tasks as assigned.

Skills

Communication

MS Office

Network support

Troubleshooting

Problem solving

Tools

DNS/DHCP

Job description

Summary

This position reports directly to the IT Helpdesk Lead. The IT Support Specialist is responsible for providing front-line hardware, software and infrastructure IT support to company end-users. In addition, the IT Support Specialist will provide secondary day-to-day support to the integrated IT Department at the discretion of IT leadership.

• Gather detailed information regarding issues from on-site hardware/software installations
• Assist on-site and remote personnel in their day-to-day desktop/network support needs
• Deploy (sysprep) computers, install associated software applications, configure hardware, peripherals, and settings to company configuration standards
• Assist with repair and recovery from hardware/software failures.
• Communicate with technical fluency network and system failures
• Provide IT logistics support for shipping of computer systems and peripherals in support of remote workforce operations.
• Assist with overall site support, when needed, to handle administrative support
• Other tasks as assigned

Working Conditions:

• Standing/ Walking: Periodically throughout the workday on hard floor surface.
• Sitting: Frequently in the office and during breaks and lunchtime.
• Hands/Arms: Constantly in use throughout the workday. Frequent use of computer and other office equipment.
• Lifting: Occasionally lifting up to 50 lbs.
• Carrying: Occasionally carrying items for up to 50'.
• Bending/Twisting: Occasionally at the hips and knees to lift miscellaneous items, however squatting is recommended.
• Kneeling/Crawling: Kneeling can be performed occasionally to lift miscellaneous items, however squatting recommended.
• Reaching: Occasionally reaching is performed to reach overhead or to retrieve items from a top shelf.
• Work- site conditions: The work is performed inside a call center environment.
• Unusual Working Conditions: Must be able to work occasionally on evenings, weekends, holidays, 6-day workweeks, and back-to-back shifts when needed.

The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to represent an exhaustive list of all responsibilities, duties, skills and working conditions that may be required.

Qualifications

• Excellent communication skills; verbal, written
• Practical experience with Microsoft Suite products
• Practical understanding and practical application of network support in an office environment
• Ability to troubleshoot network related issues without assistance
• Ability to interpret and discuss information with individuals or groups involving terminology and concepts of a technical nature
• Ability to provide advice and recommend actions involving technical issues
• Ability to work successfully in the high stress environment of a call center
• Ability to be flexible and proactive if goals and objectives change
• Ability to troubleshoot, create and install network cabling
• Ability to work effectively with others
• Ability to proficiently use a computer and software related to job function
• Understanding of standard networking concepts including DNS and DHCP
• Understanding of network security concepts and practices in a third-party audited environment
• Understanding of IP telephony configuration and networking concepts.