Customer-Facing Field Service Technician (3.5‑Day Week)

Canon USA & Affiliates; Monee (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program (cas

Volunteer opportunities to give back

Canon merch

Job summary

Canon U.S.A., Inc. in Monee, IL is seeking a Field Service Technician to deliver on-site maintenance and exceptional customer service for Canon-supported products.

Responsibilities include reporting service trends, rapid on-site and shop maintenance, and maintaining Field Service Reports and Canon assets. Requires travel, ability to lift 50 lbs, and willingness to work 24/7 shifts with weekend coverage.

Qualifications

• Hold a High School diploma or equivalent experience required.
• Possess a basic understanding of internet environments and the ability to travel.
• Ability to operate in a 24/7 environment with shift work and on-call rotations.
• Must obtain necessary clearances to enter customer premises.
• Must be able to lift 50 pounds and be active over 50% of the time.

Responsibilities

• Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcasing strong customer communication and satisfaction skills.
• Maintaining the performance of assigned machines.
• Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets.

Skills

Travel ability

Shift work

Security clearances

Lifting 50 lbs

On-call rotations

Vaccination policy

Education

High School diploma

Job description

Canon U.S.A., Inc. in Monee, IL is seeking a Field Service Technician to deliver on-site maintenance and exceptional customer service for Canon-supported products.

Responsibilities include reporting service trends, rapid on-site and shop maintenance, and maintaining Field Service Reports and Canon assets. Requires travel, ability to lift 50 lbs, and willingness to work 24/7 shifts with weekend coverage.