On-Site Field Service Technician - Imaging Equipment

Canon USA; Monee (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Transportation allowance

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Swag! Canon welcome kit

Job summary

Canon USA, a leader in technology, solutions, and services, is seeking a Field Service Technician to deliver exceptional customer experiences through on-site maintenance of Canon-supported products. The role offers 3.5-day schedules, weekend bonuses, and shift differentials, with training followed by flexible hours.

You will report on product failures, maintain Field Service Reports, and ensure customer satisfaction while supporting 24/7 operations and travel as needed.

Qualifications

• Hold a High School diploma or equivalent experience required.
• Ability to travel (valid driver's license and acceptable driving record necessary).
• Capable of functioning in a 24/7 environment, while performing shift work and on‑call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time.

Responsibilities

• Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcasing strong customer communication and satisfaction skills.
• Maintaining the performance of assigned machines.
• Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets.

Skills

Travel ability

24/7 shift work

Clearance required

Lifting 50 pounds

Education

High School diploma or equivalent

Job description

Canon USA, a leader in technology, solutions, and services, is seeking a Field Service Technician to deliver exceptional customer experiences through on-site maintenance of Canon-supported products. The role offers 3.5-day schedules, weekend bonuses, and shift differentials, with training followed by flexible hours.

You will report on product failures, maintain Field Service Reports, and ensure customer satisfaction while supporting 24/7 operations and travel as needed.