Customer-Facing Branch Associate — Growth & Service

SouthernCarlson, Inc.; Colorado Springs, Northern (CO, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k) with company match

Paid time off

Job summary

SouthernCarlson, Inc. in Colorado Springs is hiring for a Branch Associate to greet customers, answer inquiries, and deliver exceptional service on a day-to-day basis.

You will build relationships, learn customer needs, and identify upsell opportunities while supporting branch operations with order pulling and coordination. The role emphasizes a Monday–Friday daytime schedule, a collaborative culture, and opportunities for growth.

Qualifications

• 1+ years in sales, customer service, or sales support; warehouse experience a plus.
• High School Diploma required.
• Bilingual a plus; strong communication and initiative.
• Tech-savvy; able to navigate systems and assist customers digitally.

Responsibilities

• Greet customers and answer inquiries by phone/email, delivering friendly service.
• Learn customer needs and identify upsell opportunities.
• Support branch operations by assisting sales reps and managers and pulling orders.
• Keep showroom organized and merchandised to impress.
• Handle a variety of tasks from answering phones to resolving product questions.

Skills

Customer service

Sales support

Communication

Initiative

Relationship builder

Tech-savvy

Organized & detail-oriented

Bilingual a plus

Education

High School Diploma

Job description

SouthernCarlson, Inc. in Colorado Springs is hiring for a Branch Associate to greet customers, answer inquiries, and deliver exceptional service on a day-to-day basis.

You will build relationships, learn customer needs, and identify upsell opportunities while supporting branch operations with order pulling and coordination. The role emphasizes a Monday–Friday daytime schedule, a collaborative culture, and opportunities for growth.