Branch Associate - Field Operations

SouthernCarlson, Inc.; Waycross (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid Time Off (PTO)

Holidays

Job summary

SouthernCarlson, Inc. is hiring a Branch Associate in Georgia to support customers, sales teams, and branch operations. You will greet customers, handle inquiries by phone/email, and deliver exceptional service while learning products and offering solutions.

The role requires 1+ years in sales or customer service, a high school diploma, and strong communication. Opportunities for growth, a supportive team culture, and benefits are provided along with equal opportunity employment.

Qualifications

• 1+ years in sales, customer service, or sales support.
• High School Diploma required.
• Clear, friendly, and professional communication—in person, on the phone, or over email.
• Growth mindset; eager to learn products and anticipate customer needs.
• Initiative; proactive team player who helps without being asked.
• Relationship builder; connects with people and delivers a WOW customer experience.
• Tech-savvy; comfortable navigating systems and assisting customers digitally.
• Organized and detail-oriented; able to prioritize and multitask with minimal supervision.
• Bilingual a plus!

Responsibilities

• Be the face of SouthernCarlson by greeting customers, answering inquiries by phone/email, and delivering exceptional service.
• Build strong customer relationships by learning their needs, recommending solutions, and upselling opportunities.
• Support branch operations by assisting sales reps and managers and pulling orders.
• Keep showroom organized, merchandised, and ready to impress.
• Handle a variety of duties from answering phones to troubleshooting product questions.
• Monitor warehouse layout, space utilization, and equipment condition to optimize efficiency and safety.
• Partner with Sales, Purchasing, and Customer Service to resolve issues and ensure smooth order fulfillment.
• Perform other duties as assigned to support operational success.

Skills

Sales experience

Customer service

Communication skills

Tech-savvy

Organization

Bilingual

Education

High School Diploma

Job description

Posted Wednesday, August 5, 2026 at 5:00 AM

The vision of SouthernCarlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability.

Branch Associate

Schedule: Monday-Friday | Day Shift

Hourly Range: Dependent on experience

About Us

SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance.

Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver.

Our Core Values

• Provide Fanatical Service We don’t just talk about service—we live it. Fanatical service means treating every challenge like our own, going above and beyond to deliver faster, better solutions that exceed expectations.
• Act With Urgency In our industry, time is everything. Whether it’s a quote, an answer, a delivery, or a solution-urgency isn’t optional. We respond quickly, because every second matters.
• Earn & Maintain Trust Trust is the foundation of every strong relationship. We work hard to earn it-every day with our customers, vendors, and coworkers, and we never take it for granted.
• Continuously Improve We’re committed to growth-personally, professionally, and organizationally. We challenge ourselves to improve every process, every experience, and every interaction, because better never stops.

We’re Hiring a Branch Associate!

Do you have a background in front counter sales along with customer service? Are you passionate about building relationships? Do you enjoy being involved in several aspects of a Company? Are you looking for an opportunity that opens doors to learning new areas and growth within a Company?If so, we are looking for you to join our exceptional team as a Front Counter Associate in

What You’ll Do

As a Branch Associate,you’ll be at the heart of our operations supporting customers, sales teams, and branch operations:

• Be the face of SouthernCarlson by greeting customers, answering inquiries by phone/email, and delivering exceptional service.
• Build strong customer relationships by learning their needs, recommending solutions, and identifying opportunities to upsell.
• Support branch operations by assisting sales reps and managers and pulling orders.
• Keep our showroom organized, merchandised, and ready to impress.
• Take on a variety of responsibilities, from answering phones to troubleshooting product questions - no two days are the same!
• Monitor warehouse layout, space utilization, and equipment condition to optimize efficiency and safety.
• Partner with internal teams such as Sales, Purchasing, and Customer Service to resolve issues and ensure smooth order fulfillment.
• Perform other duties and responsibilities as assigned to support operational success.

What You Bring

You may be a great fit if you:

• Experience: 1+ years in sales, customer service, or sales support (warehouse experience a plus). High School Diploma required.

• Communication: Clear, friendly, and professional—whether in person, on the phone, or over email.
• Growth Mindset: Eager to learn our products and anticipate customer needs.
• Initiative: A proactive team player with a can-do attitude who steps in to help without being asked.
• Relationship Builder: Naturally connects with people and delivers a “WOW” customer experience.
• Tech-Savvy: Comfortable navigating systems and assisting customers digitally.
• Organized & Detail-Oriented: Able to prioritize, multitask, and stay efficient with minimal supervision.
• Bilingual a Plus!

Why You’ll Love Working With Us

• Compensation - Hourly
• Team Culture - Family-oriented, collaborative environment
• Comprehensive Benefits - Medical, Dental, Vision
• Retirement - 401(k) with company match
• Time Off - Paid Time Off (PTO) and holidays
• Career Growth - Advancement opportunities with a growing national brand

All offers are contingent on a successful background check and drug screening.

At SouthernCarlson, we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.

SouthernCarlson, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.