Branch Associate

SouthernCarlson, Inc.; Woodstock (GA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Hourly compensation

Team culture

Medical, Dental, Vision

401(k) with company match

PTO and holidays

Career growth

Job summary

SouthernCarlson, Inc. is hiring a Branch Associate in Woodstock, GA. The role focuses on front counter sales, customer service, and building lasting customer relationships while supporting branch operations and order fulfillment.

You will greet customers, answer inquiries, upsell where appropriate, and help keep the showroom and warehouse organized. A 1+ year background in sales or customer service is expected, with a high school diploma required.

Qualifications

• 1+ years in sales, customer service, or sales support; high school diploma required.
• Clear, friendly, professional communication in person, phone, or email.
• Growth mindset; eager to learn products and anticipate needs.
• Initiative; proactive team player who helps without being asked.
• Relationship builder; connects with people and delivers WOW experience.
• Tech-savvy; comfortable navigating systems and helping customers digitally.
• Organized and detail-oriented; able to prioritize and multitask with minimal supervision.
• Bilingual is a plus.

Responsibilities

• Greet customers, answer inquiries by phone or email, and deliver exceptional service.
• Build strong relationships by learning needs and upselling opportunities.
• Support branch operations by assisting sales reps and pulling orders.
• Keep showroom organized and merchandised.
• Handle varied tasks from phones to product questions.
• Monitor warehouse layout and space utilization for efficiency.
• Collaborate with Sales, Purchasing and Customer Service to fulfill orders.
• Perform other duties to support success.

Skills

Customer service

Sales support

Communication

Growth mindset

Initiative

Relationship builder

Tech-savvy

Organized & detail-oriented

Bilingual a plus

Education

High School Diploma

Tools

CRM software

Job description

Posted Thursday, August 13, 2026 at 5:00 AM

Branch Associate

Schedule: Monday-Friday | Day Shift

Hourly Range: Dependent on experience

About Us

SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance.

Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver.

Our Core Values

At SouthernCarlson, our core values guide everything we do—from how we treat our team members to how we serve our customers and partners. These values are at the heart of our mission to solve problems, build trust, and provide unmatched service.

Provide Fanatical Service

We don’t just talk about service—we live it. Fanatical service means treating every challenge like our own, going above and beyond to deliver faster, better solutions that exceed expectations.

Act With Urgency

In our industry, time is everything. Whether it’s a quote, an answer, a delivery, or a solution—urgency isn’t optional. We respond quickly, because every second matters.

Earn & Maintain Trust

Trust is the foundation of every strong relationship. We work hard to earn it—every day—with our customers, vendors, and coworkers, and we never take it for granted.

Continuously Improve

We’re committed to growth—personally, professionally, and organizationally. We challenge ourselves to improve every process, every experience, and every interaction, because better never stops.

We’re Hiring a Branch Associate!

Do you have a background in front counter sales along with customer service? Are you passionate about building relationships? Do you enjoy being involved in several aspects of a Company? Are you looking for an opportunity that opens doors to learning new areas and growth within a Company?If so, we are looking for you to join our exceptional team as a Front Counter Associate in

What You’ll Do

As a Branch Associate, you’ll be at the heart of our operations supporting customers, sales teams, and branch operations:

• Be the face of SouthernCarlson by greeting customers, answering inquiries by phone/email, and delivering exceptional service.
• Build strong customer relationships by learning their needs, recommending solutions, and identifying opportunities to upsell.
• Support branch operations by assisting sales reps and managers and pulling orders.
• Keep our showroom organized, merchandised, and ready to impress.
• Take on a variety of responsibilities, from answering phones to troubleshooting product questions—no two days are the same!
• Monitor warehouse layout, space utilization, and equipment condition to optimize efficiency and safety.
• Partner with internal teams such as Sales, Purchasing, and Customer Service to resolve issues and ensure smooth order fulfillment.
• Perform other duties and responsibilities as assigned to support operational success.

What You Bring

You may be a great fit if you:

• Experience: 1+ years in sales, customer service, or sales support (warehouse experience a plus). High School Diploma required.
• Communication: Clear, friendly, and professional—whether in person, on the phone, or over email.
• Growth Mindset: Eager to learn our products and anticipate customer needs.
• Initiative: A proactive team player with a can-do attitude who steps in to help without being asked.
• Relationship Builder: Naturally connects with people and delivers a “WOW” customer experience.
• Tech-Savvy: Comfortable navigating systems and assisting customers digitally.
• Organized & Detail-Oriented: Able to prioritize, multitask, and stay efficient with minimal supervision.
• Bilingual a Plus!

Why You’ll Love Working With Us

• Compensation – Hourly
• Team Culture – Family-oriented, collaborative environment
• Comprehensive Benefits – Medical, Dental, Vision
• Retirement – 401(k) with company match
• Time Off – Paid Time Off (PTO) and holidays
• Career Growth – Advancement opportunities with a growing national brand

Ready to Build Your Future with SouthernCarlson?

All offers are contingent on a successful background check and drug screening.

At SouthernCarlson, we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.