Customer-Facing Banker II - Retail Banking & Solutions

Woodforest National Bank; Springfield (IL); On-site; USD 47,197,000 - 56,840,000; Full time

Benefits offered by this job

Benefits package

Job summary

Woodforest National Bank is seeking a Banker to act as a frontline ambassador, building retail customer relationships through exceptional service and proactive marketing of banking products.

The role emphasizes ownership of customer inquiries, accurate transaction processing, and compliant branch operations, with flexible hours to meet branch needs and community engagement responsibilities.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Demonstrated willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsibilities

• Take personal responsibility for delivering strong retail performance by identifying customer needs and recommending appropriate banking solutions.
• Act with accountability in achieving individual sales goals through proactive conversations, referrals, and marketing outreach both inside and outside the branch.
• Demonstrate ownership in resolving customer inquiries or concerns at the first point of contact, utilizing internal partners as needed to ensure timely resolution.
• Maintain operational excellence through accurate transaction processing, account opening, and consistent adherence to policies, procedures, and regulatory requirements.
• Ability to explain complex solutions in a simple to understand way.

Skills

Retail sales

Customer service

Communication skills

Problem-solving

Education

High School Diploma or equivalent

Job description

Woodforest National Bank is seeking a Banker to act as a frontline ambassador, building retail customer relationships through exceptional service and proactive marketing of banking products.

The role emphasizes ownership of customer inquiries, accurate transaction processing, and compliant branch operations, with flexible hours to meet branch needs and community engagement responsibilities.