Customer Experience & Vehicle Concierge

CarMax; Lynchburg (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

CarMax is seeking a Customer Specialist in Lynchburg, Virginia, to deliver exceptional service by guiding customers through the car-buying journey. You will conduct vehicle appraisals, manage inventory, and ensure compliance with safety standards. The ideal candidate will have strong communication skills, integrity, and teamwork abilities. A high school diploma and valid driver’s license are required. Join CarMax and contribute to an innovative company known for its commitment to transparency and community involvement.

Qualifications

• Strong communication skills with confidence in representing CarMax and its products.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Skilled in balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.
• Ability to lift up to 25 lbs and accurately read and transcribe data.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Job description

CarMax is seeking a Customer Specialist in Lynchburg, Virginia, to deliver exceptional service by guiding customers through the car-buying journey. You will conduct vehicle appraisals, manage inventory, and ensure compliance with safety standards. The ideal candidate will have strong communication skills, integrity, and teamwork abilities. A high school diploma and valid driver’s license are required. Join CarMax and contribute to an innovative company known for its commitment to transparency and community involvement.