Customer Experience & Training Lead

The TJX Companies, Inc.; Oak Creek (WI); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Medical/Dental/Vision

Life insurance

Paid holidays/vacation/sick

Tuition/Scholarship

Job summary

The TJX Companies, Inc. in Oak Creek, WI is seeking team-oriented individuals to support front-end operations and mentor associates. You will help deliver an excellent customer experience, train staff on company policies, and support loyalty and credit programs.

Join a Fortune 100 company known for growth and development. Flexible schedules include nights and weekends, with opportunities across TJX brands at store locations. Competitive pay and comprehensive benefits offered.

Qualifications

• Strong communication and organizational skills with attention to detail.
• Able to train others and mentor Associates.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Communication skills

Organizational skills

Team player

Leadership experience

Merchandising knowledge

Customer service

Job description

The TJX Companies, Inc. in Oak Creek, WI is seeking team-oriented individuals to support front-end operations and mentor associates. You will help deliver an excellent customer experience, train staff on company policies, and support loyalty and credit programs.

Join a Fortune 100 company known for growth and development. Flexible schedules include nights and weekends, with opportunities across TJX brands at store locations. Competitive pay and comprehensive benefits offered.