Customer Experience Lead — Front End & Training

The TJX Companies, Inc.; Fremont (OH); On-site; USD 19,286 - 20,664; Full time

Job summary

Marshalls at TJX Companies, Fremont OH, is seeking a store leader to promote an excellent customer experience and guide a frontline team. You will oversee front-end operations, ensure courteous service, and drive loyalty programs while maintaining a clean, organized store.

You will train Associates, manage POS coverage, and address customer concerns. The role requires flexibility, teamwork, and the ability to adapt to changing directions, with prior retail leadership experience.

Qualifications

• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Merchandising techniques

Multi-tasking

Communication

Organizational skills

Train others

Team player

Job description

Marshalls at TJX Companies, Fremont OH, is seeking a store leader to promote an excellent customer experience and guide a frontline team. You will oversee front-end operations, ensure courteous service, and drive loyalty programs while maintaining a clean, organized store.

You will train Associates, manage POS coverage, and address customer concerns. The role requires flexibility, teamwork, and the ability to adapt to changing directions, with prior retail leadership experience.