Customer Experience & Show Training Leader

kj; Gilbert (SC); On-site; USD 38,000 - 50,000; Full time

Job summary

kj is seeking a dedicated Customer Service & Training Supervisor in Gilbert, SC to ensure consistent, memorable customer experiences by coaching staff and demonstrating the four priorities: Safety, Friendliness, Show, and Efficiency. You will supervise and perform all sales-related asset functions and collaborate with store leadership to deliver excellent service.

The role involves on-the-job training, scheduling within labor guides, cashier and front-end duties, cash handling, and maintaining

Qualifications

• 1. Strong communication and partnering skills.
• 2. Knowledge and application of operations within a retail environment.
• 3. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• 4. Knowledge and application of the principles of differentiated learning.
• 5. Leadership experience with direct reports.
• 6. Ability to read and understand information and direction.
• 7. Ability to work well with others.
• 8. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• 9. Must be at least 18 years old.
• 10. Ability to stand for extended periods of time.
• 11. Demonstrate successful use of math skills.
• 12. Ability to work well with computers.
• 13. Knowledge of Front End operations.
• 14. Ability to work shifts during peak times (such as 10-7) at least 3-4 days per week.

Responsibilities

• Observe, evaluate, and coach employees to deliver friendly, superior customer service which focuses on show.
• Maintain measurement plans and reports to evaluate employee, financial and operational effectiveness.
• Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback.
• Deliver on-the-job training (OJT) programs and materials.
• Drive measurement based continuous improvement of OJT.
• Select, train and develop Customer Service Leaders.
• Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs. Provide feedback and partner with the store management team to deliver solutions.
• Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness. Provide feedback and partner with the store management team to deliver solutions.
• Manage the hiring processes including sourcing and candidate management. Work with the store management team to ensure interviewing, onboarding and training processes follow established guidelines.
• Complete, review, and maintain all training documentation including OJT, new hire and performance documentation.
• Works with Store Manager to ensure that a schedule is written to provide the desired level of customer service within established labor guides.
• Process customer orders, including performing functions of cashiers or customer service clerks.
• Perform customer service desk functions as needed.
• Ensure that an accurate daily cash count is completed.
• Ensure bank deposits are completed daily according to policy.
• Monitor and analyze audits according to company guidelines.
• Monitor and enforce all Front End policies related to Asset Protection and Shrink Control.
• Ensure the security of the office and store funds.
• Maintain supplies needed for Front End according to budget.

Job description

kj is seeking a dedicated Customer Service & Training Supervisor in Gilbert, SC to ensure consistent, memorable customer experiences by coaching staff and demonstrating the four priorities: Safety, Friendliness, Show, and Efficiency. You will supervise and perform all sales-related asset functions and collaborate with store leadership to deliver excellent service.

The role involves on-the-job training, scheduling within labor guides, cashier and front-end duties, cash handling, and maintaining