Customer Experience Teller – Part Time

Fifth Third Bank; Lakewood (OH); On-site; USD 2,066,000 - 2,755,000; Part time

Benefits offered by this job

Comprehensive benefits

Job summary

Fifth Third Bank is seeking a part-time CSR/Teller in Lakewood, Ohio. You will provide excellent customer service, handle routine cash transactions, and guide customers to the right banking partners for complex needs.

The role emphasizes privacy, ethical conduct, and adherence to bank policies while maintaining timely communication with customers. Responsibilities include daily office tasks, problem resolution, and seamless referrals to bankers.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• Ability to interact confidently with the public.
• Knowledge of retail policies and procedures.
• Demonstrate sound judgment in decision-making and problem resolution.
• Adherence to the Bank's Code of Business Conduct and Ethics.

Responsibilities

• Provide excellent customer service in all interactions.
• Refer customers to appropriate partners for consultative conversations.
• Handle consumer and business customer questions with professionalism and follow-up.
• Maintain confidentiality of customer information.
• Perform daily office tasks and assist the platform team to ensure efficient operations.
• Refer customers to bankers and partners for referrals and tracking purposes.

Skills

Customer service

Cash handling

Public interaction

Decision making

Integrity

Flexibility in scheduling

Education

High school diploma/GED

Job description

Fifth Third Bank is seeking a part-time CSR/Teller in Lakewood, Ohio. You will provide excellent customer service, handle routine cash transactions, and guide customers to the right banking partners for complex needs.

The role emphasizes privacy, ethical conduct, and adherence to bank policies while maintaining timely communication with customers. Responsibilities include daily office tasks, problem resolution, and seamless referrals to bankers.