Customer Experience Teller - Digital & Transactions Expert

M&T Bank; Westminster (CO); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank is seeking a branch associate in Westminster, MD to deliver exceptional customer service and support daily branch operations. You will balance transactions, address customer needs, and guide clients to appropriate banking partners for additional services.

The role requires 6 months of customer service experience, strong communication, and solid organizational skills. This position is typically on-site with opportunities to promote the bank’s digital self-service offerings.

Qualifications

• High school diploma or GED and minimum of 6 months customer service experience.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrated exceptional customer service.
• Well-organized.
• Proven time management skills.
• Proven prioritization skills.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete branch-related operational activities (cash ordering, vault, ATM, wire transfer).
• Process customer/account maintenance accurately.
• Complete Consumer AML/KYC activities and comply with risk controls.
• Adhere to applicable compliance/operational risk controls and regulations.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain internal controls and address audit findings as applicable.
• Complete other related duties as assigned.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Organizational skills

Digital literacy

Education

High school diploma or GED

Job description

M&T Bank is seeking a branch associate in Westminster, MD to deliver exceptional customer service and support daily branch operations. You will balance transactions, address customer needs, and guide clients to appropriate banking partners for additional services.

The role requires 6 months of customer service experience, strong communication, and solid organizational skills. This position is typically on-site with opportunities to promote the bank’s digital self-service offerings.