Customer Experience Teller - Digital & Service Pro

M&T Bank Corporation; Town of Hamburg (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Corporation in Hamburg, NY is hiring a Customer Service Associate to deliver outstanding service at the branch. You will greet customers, guide them through digital self-service options, and balance transactions accurately while following bank policies.

You'll actively engage in lobby management, handle routine inquiries, and escalate issues when needed. The role emphasizes empathy, reliability, and a customer-centric approach in a fast-paced retail banking environment.

Qualifications

• High school diploma or GED is required.
• Minimum 6 months of customer service experience.
• Strong verbal communication and interpersonal skills.
• Proficient with internet-based systems and data entry.

Responsibilities

• Provide exceptional branch customer service and resolve routine issues.
• Balance and process transactions accurately following policy.
• Assist with lobby management and greet customers.
• Log customer complaints and escalate when needed.
• Support AML/KYC/compliance-related activities.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Cash handling

Data entry

Education

High school diploma or GED

Job description

M&T Bank Corporation in Hamburg, NY is hiring a Customer Service Associate to deliver outstanding service at the branch. You will greet customers, guide them through digital self-service options, and balance transactions accurately while following bank policies.

You'll actively engage in lobby management, handle routine inquiries, and escalate issues when needed. The role emphasizes empathy, reliability, and a customer-centric approach in a fast-paced retail banking environment.