Customer-Centric Banking Teller & Digital Service Pro

M&T Bank; Village of Williamsville (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Williamsville, NY is seeking a customer service associate to support branch operations and deliver a differentiated customer experience. You will assist with daily transactions, educate customers on self-service options, and help address routine questions with empathy and accuracy.

Responsibilities include cash handling, balancing transactions, logging customer concerns, and supporting AML/KYC processes while upholding Bank policies and risk controls. Bilingual abilities are a plus.

Qualifications

• High school diploma or GED and at least 6 months customer service experience.
• Strong verbal communication and interpersonal skills.
• Proven ability to deliver exceptional customer service.
• Well-organized with strong time management and prioritization.
• Bilingual based on branch needs.

Responsibilities

• Provide exceptional service to branch customers and resolve routine issues promptly.
• Educate customers and identify self-service opportunities.
• Assist with lobby management and greet customers.
• Balance and process transactions accurately per policy.
• Handle escalated account service issues and log complaints.
• Transition sales opportunities to banking partners.
• Complete branch operational tasks such as cash handling, vault, ATMs, and wires.
• Perform AML/KYC-related activities and comply with policies.
• Promote M&T Bank brand and maintain internal controls.

Skills

Verbal communication

Interpersonal skills

Customer service

Organization

Time management

Prioritization

Digital literacy

Education

High school diploma or GED

Tools

Internet user-level technology

Job description

M&T Bank in Williamsville, NY is seeking a customer service associate to support branch operations and deliver a differentiated customer experience. You will assist with daily transactions, educate customers on self-service options, and help address routine questions with empathy and accuracy.

Responsibilities include cash handling, balancing transactions, logging customer concerns, and supporting AML/KYC processes while upholding Bank policies and risk controls. Bilingual abilities are a plus.