Customer Experience Teller: Digital Demos & Service

M&T Bank Corporation; City of Utica (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Corporation in Utica, NY seeks a friendly Teller for onsite, full-time work. You will handle customer transactions, provide digital demonstrations, and support lobby operations to deliver exceptional service.

You’ll balance transactions, assist with account maintenance, and escalate sales opportunities while following bank policy and AML/BSA guidelines. The role emphasizes accuracy, teamwork, and a customer‑centric approach in a fast-paced branch setting.

Qualifications

• High school diploma or GED required.
• Minimum 6 months customer service experience.
• Data entry and cash handling experience.
• Strong verbal and interpersonal skills.
• Well-organized with time management and prioritization.
• Proficient with internet user-level technology.

Responsibilities

• Assist customers with transactions and service needs in a teller role.
• Educate customers on digital demonstrations and self-service options.
• Greet customers, manage lobby, and address immediate needs.
• Balance and process transactions following policy.
• Resolve account issues and log complaints.
• Escalate sales opportunities to banking partners.
• Perform branch operations like cash orders, vault, ATM, and wire transfers.
• Handle AML/BSA/KYC related activities and ensure compliance.
• Support branch culture and brand adherence.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Organization

Time management

Prioritization

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank Corporation in Utica, NY seeks a friendly Teller for onsite, full-time work. You will handle customer transactions, provide digital demonstrations, and support lobby operations to deliver exceptional service.

You’ll balance transactions, assist with account maintenance, and escalate sales opportunities while following bank policy and AML/BSA guidelines. The role emphasizes accuracy, teamwork, and a customer‑centric approach in a fast-paced branch setting.