Branch Teller & Digital Engagement Specialist

M&T Bank; East Aurora (NY); Vor Ort; USD 25.000 - 36.000; Vollzeit

Zusammenfassung

M&T Bank in East Aurora, NY is seeking a branch teller to deliver exceptional service at the front line. You will handle customer transactions, assist with digital demonstrations, and guide customers toward self-service options while maintaining accuracy and efficiency.

The role emphasizes empathetic, customer-centric service, adherence to policy, and collaboration with banking partners to uncover opportunities. This on-site position requires strong communication and organizational skills.

Qualifikationen

• High school diploma or GED is required and a minimum of 6 months customer service experience.
• Proven verbal communication skills and strong interpersonal abilities.
• Demonstrated ability to deliver exceptional customer service and stay organized.
• Proficient with internet user-level technology and data entry tasks.

Aufgaben

• Adhere to customer service standards and deliver a differentiated experience by understanding customer needs.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management and address customers' immediate needs.
• Accurately balance and process customer transactions following Bank Policy.
• Resolve escalated account service issues and log complaints in the system.
• Refer sales opportunities to the appropriate banking partner.
• Perform branch operational tasks (cash ordering, vault, ATM, wire transfers).
• Maintain customer/account information accurately and complete AML/KYC tasks.

Kenntnisse

Customer service

Verbal communication

Interpersonal skills

Time management

Prioritization

Data entry

Cash handling

Internet literacy

Ausbildung

High school diploma or GED

Jobbeschreibung

M&T Bank in East Aurora, NY is seeking a branch teller to deliver exceptional service at the front line. You will handle customer transactions, assist with digital demonstrations, and guide customers toward self-service options while maintaining accuracy and efficiency.

The role emphasizes empathetic, customer-centric service, adherence to policy, and collaboration with banking partners to uncover opportunities. This on-site position requires strong communication and organizational skills.