Customer Experience Teller: Digital Banking & Transactions

mtb; Stratford (CT); On-site; USD 29,000 - 44,000; Full time

Job summary

M&T Bank in Stratford, CT is seeking a Customer Service Associate to support branch operations and deliver a differentiated customer experience. You will handle everyday transactions, answer questions, and guide customers through digital tools to meet their immediate needs.

The role emphasizes empathy, risk awareness, and adherence to Bank policies, with a focus on accurate processing, AML/KYC procedures, and teamwork to support the brand and serve the community.

Qualifications

• High school diploma or GED and minimum of 6 months customer service experience, including data entry and/or cash handling.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrated exceptional customer service.
• Well-organized.
• Proven time management skills.
• Proven prioritization skills.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to established customer service standards and deliver solutions in moments that matter.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities.
• Engage in lobby management; greet customers and address immediate needs.
• Balance and process customer transactions following Bank Policy.
• Own escalated account services issues until resolution; log complaints in the system.
• Transition sales opportunities to banking partner.
• Perform branch-related operational activities (cash ordering, vault, ATM, wire transfers).
• Process customer/account maintenance accurately.
• Complete AML/BSA/KYC activities.
• Adhere to compliance/operational risk controls.
• Promote a customer-first environment reflecting the M&T Bank brand.
• Maintain internal control standards and address audit findings.
• Complete other duties as assigned.

Skills

Verbal communication

Interpersonal skills

Exceptional customer service

Well-organized

Time management

Prioritization

Internet proficiency

Education

High school diploma or GED

6 months customer service experience

Bilingual (branch needs)

Job description

M&T Bank in Stratford, CT is seeking a Customer Service Associate to support branch operations and deliver a differentiated customer experience. You will handle everyday transactions, answer questions, and guide customers through digital tools to meet their immediate needs.

The role emphasizes empathy, risk awareness, and adherence to Bank policies, with a focus on accurate processing, AML/KYC procedures, and teamwork to support the brand and serve the community.