Customer Experience Teller & Digital Banking Specialist

M&T Bank; Dallas (Luzerne County); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank is seeking a customer service oriented professional for our Dallas, PA branch. You will assist customers, handle transactions, demonstrate digital tools, and identify opportunities for self-service solutions while maintaining accuracy and compliance.

The role emphasizes strong communication, teamwork, and adherence to bank policies. It involves branch operations, AML/KYC tasks, and delivering a differentiated customer experience in a fast-paced environment.

Qualifications

• Minimum 6 months of customer service experience including data entry/cash handling.
• Proven verbal communication skills.
• Proven interpersonal skills and ability to deliver exceptional service.
• Well-organized with strong time management and prioritization.

Responsibilities

• Provide exceptional branch customer service and resolve routine problems.
• Balance and process customer transactions accurately.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Address escalated account issues and log complaints.
• Transition sales opportunities to the appropriate banking partner.
• Perform branch operations such as cash orders, vault, ATM and wire transfers.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Bilingual

Internet literacy

Education

High school diploma or equivalent

Job description

M&T Bank is seeking a customer service oriented professional for our Dallas, PA branch. You will assist customers, handle transactions, demonstrate digital tools, and identify opportunities for self-service solutions while maintaining accuracy and compliance.

The role emphasizes strong communication, teamwork, and adherence to bank policies. It involves branch operations, AML/KYC tasks, and delivering a differentiated customer experience in a fast-paced environment.