Branch Banking Associate — Sales, Service & Digital Engagement

M&T Bank; Dallas (Luzerne County); Presencial; USD 26 000 - 43 000; Tempo integral

Resumo da oferta

M&T Bank in Dallas, PA is seeking a branch Customer Service Associate/Teller to support daily branch operations, assist customers with banking needs, and promote digital solutions. You will handle deposits, withdrawals, and servicing tasks while delivering a differentiated experience with strong adherence to AML/KYC processes.

The role emphasizes empathy, problem solving, and collaboration with banking partners to meet consumer and small business needs.

Qualificações

• High school diploma or GED required.
• Strong verbal communication and interpersonal skills.
• Ability to handle difficult customer conversations and work under time constraints.
• Proficiency with internet-based tools and banking systems.

Responsabilidades

• Educate customers about Consumer and Business Banking solutions and recommend features based on needs.
• Engage customers to promote digital banking and services.
• Explain loan application criteria and assist with servicing tasks for customer relationships.
• Identify opportunities to meet customer needs and refer to banking partners as appropriate.
• Maintain branch operations, logs, and adherence to risk and AML/KYC processes.
• Provide welcoming, customer-focused service and contribute to customer retention and branch sales.

Conhecimentos

Verbal communication

Interpersonal skills

Time management

Prioritization

Customer interaction

Bilingual (optional)

Sales ability

Tech proficiency (internet)

Formação académica

High school diploma or GED

Descrição da oferta de emprego

M&T Bank in Dallas, PA is seeking a branch Customer Service Associate/Teller to support daily branch operations, assist customers with banking needs, and promote digital solutions. You will handle deposits, withdrawals, and servicing tasks while delivering a differentiated experience with strong adherence to AML/KYC processes.

The role emphasizes empathy, problem solving, and collaboration with banking partners to meet consumer and small business needs.