Branch Banking & Customer Solutions Specialist

M&T Bank Corporation; Dallas (Luzerne County); On-site; USD 26,000 - 43,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Volunteer time off

Job summary

M&T Bank Dallas, PA branch seeks a Customer Service Teller to deliver accurate service at the window and floor, educating customers on banking products and processing transactions while promoting digital channels to meet needs.

The role emphasizes relationship-building, compliance with AML/KYC processes, and timely problem resolution in a customer-centric environment. A minimum of one year in retail or call center is required.

Qualifications

• Minimum 1 year of proven retail sales, call center, customer service, or telesales experience.
• Strong verbal communication and interpersonal skills.
• Ability to handle difficult customer conversations and work under time constraints in a team environment.

Responsibilities

• Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on needs.
• Engage customers and promote digital banking capabilities; refer opportunities to relevant partners.
• Follow bank sales process and provide customer-focused guidance; resolve complaints and document interactions.
• Assist with branch operations and ensure accurate service of customer transactions and appointments.

Skills

Retail sales experience

Call center experience

Customer service

Telesales

Verbal communication

Interpersonal skills

Difficult conversations

Time management

Prioritization

Teamwork

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank Dallas, PA branch seeks a Customer Service Teller to deliver accurate service at the window and floor, educating customers on banking products and processing transactions while promoting digital channels to meet needs.

The role emphasizes relationship-building, compliance with AML/KYC processes, and timely problem resolution in a customer-centric environment. A minimum of one year in retail or call center is required.