Branch Banker: Customer Experience & Digital Sales

M&T Bank Corporation; Belmont (MA); On-site; USD 30,000 - 50,000; Full time

Job summary

M&T Bank Corporation in Belmont, MA is seeking a branch Teller to educate customers, process transactions, and promote digital banking solutions. You will assist walk-ins and scheduled appointments, support daily branch operations, and refer complex needs to partners.

The role emphasizes customer service, sales goals, compliance with AML/BSA/KYC, and community engagement, with a pay range of $21.68-$36.13 per hour and full benefits.

Qualifications

• High school diploma or GED required.
• Retail sales or customer service experience.
• Bilingual based on branch needs (preferred).

Responsibilities

• Educate customers and explain banking solutions.
• Encourage and support use of digital capabilities in customer interactions.
• Handle customer transactions and servicing tasks accurately.
• Resolve complaints and adhere to risk and compliance controls.
• Support branch operations and foster a differentiated customer experience.

Skills

Retail sales

Customer service

Verbal communication

Interpersonal skills

Education

High school diploma or GED

Tools

Internet skills

Job description

M&T Bank Corporation in Belmont, MA is seeking a branch Teller to educate customers, process transactions, and promote digital banking solutions. You will assist walk-ins and scheduled appointments, support daily branch operations, and refer complex needs to partners.

The role emphasizes customer service, sales goals, compliance with AML/BSA/KYC, and community engagement, with a pay range of $21.68-$36.13 per hour and full benefits.