Customer Experience Teller - Digital Banking & Branch Expert

M&T Bank; Coventry (CT); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank is seeking an in-branch customer service specialist to support Coventry, CT customers with a high level of service and accuracy. You will handle cash transactions, promote digital options, and maintain strong risk controls while staying aligned with bank policies.

The role emphasizes face-to-face customer interactions, regulatory compliance, and teamwork within a branch environment. Bilingual ability is a plus for branch needs.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of customer service experience.
• Proven verbal and interpersonal communication skills.
• Well-organized with strong time management and prioritization.
• Proficient with internet use.
• Bilingual based on branch needs (preferred).

Responsibilities

• Provide exceptional in-branch customer service and address needs.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greeting customers and addressing immediate needs.
• Accurately balance and process customer transactions following Bank Policy.
• Log and address customer complaints; escalate as needed to resolution.
• Transition sales opportunities to appropriate banking partners.
• Perform branch-related operational tasks (cash orders, vault, ATM, wires).
• Process customer/account maintenance accurately.
• Assist with AML/BSA/KYC related activities and regulatory compliance.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank is seeking an in-branch customer service specialist to support Coventry, CT customers with a high level of service and accuracy. You will handle cash transactions, promote digital options, and maintain strong risk controls while staying aligned with bank policies.

The role emphasizes face-to-face customer interactions, regulatory compliance, and teamwork within a branch environment. Bilingual ability is a plus for branch needs.