Bilingual Teller: Digital Banking & Customer Experience

M&T Bank; Plainville (CT); On-site; USD 26,000 - 39,000; Full time

Job summary

M&T Bank is seeking a frontline branch associate in Plainville, CT to deliver exceptional customer service, assist with transactions, and guide customers through digital self-service options. You will balance cash, assist with account maintenance, and escalate issues as needed.

The role emphasizes empathy, accuracy, and teamwork in a busy branch environment, with opportunities to grow in retail servicing and AML/KYC compliance duties.

Qualifications

• High school diploma or equivalent vereist.
• Fluent communication in English and second language, written and spoken.
• Proven verbal communication and interpersonal skills.
• Proficient with internet-based technology.

Responsibilities

• Adhere to customer service standards and deliver solutions meeting customer needs.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities.
• Engage in lobby management, greet customers and address their immediate needs.
• Balance and process customer transactions accurately following Bank Policy.
• Own escalated account services issues until resolution; log customer complaints in the system.

Skills

Customer service

Cash handling

Data entry

Bilingual (English/secondary language)

Verbal & written communication

Time management

Education

High school diploma or GED

Bilingual based on branch needs

Job description

M&T Bank is seeking a frontline branch associate in Plainville, CT to deliver exceptional customer service, assist with transactions, and guide customers through digital self-service options. You will balance cash, assist with account maintenance, and escalate issues as needed.

The role emphasizes empathy, accuracy, and teamwork in a busy branch environment, with opportunities to grow in retail servicing and AML/KYC compliance duties.